The banking industry is at an inflexion point of transformative change. As consumers become increasingly digital savvy and turn to digital channels, online and mobile banking have become the new norm. It has become clear that banks must embrace new technologies and make transformative changes to remain competitive and ensure their survival. A new wave of cloud-native technology is hitting the market for banks around the world to do just that.
But how can banks effectively navigate the intricate interplay between people and culture, platforms and technology, and purpose? Above all, what lies ahead for the future of the banking industry? Join Mariam for this presentation as she takes you through the most pressing challenges facing banks today and the unprecedented opportunities.
Session Key Takeaways:
- A deep dive on Starling Bank: An award-winning UK digital bank with 3.9 million retail and SME customers that consistently ranks #1 for customer satisfaction and customer service
- Cloud technology uncovered: Learn how Starling’s cloud-native, core banking platform, Engine, is at the heart of its success and enables our teams to exceed customer expectations
- The true power of digital: From delivering delightful products and self-service customer experiences to empowering back office and operational staff
This session is for you if…you are interested in digital banking, challenger bank strategies, and how legacy banks around the world can look to digitally transform. As well as understanding new technologies, benefits of the cloud and what being ‘truly digitally-native’ means for banks.