Skip to main content


Sample Image

Victoria Higgin

Victoria Higgin

Group Chief Digital & Information Officer and Executive Director, CityFibre

As a digital and customer-focused CDIO (Chief Digital and Information Officer) and Executive Director, I’ve held pivotal roles across Critical National Infrastructure sectors, including Energy, Telecoms, Utilities, Transportation, and Highways. With extensive experience in both Information and Operational Technology, I’ve served in executive and senior leadership positions within multinational corporations, FTSE 20 companies, public sector entities, private equity firms, and regulated and non-regulated organisations.

Throughout my career, I’ve spearheaded numerous transformational initiatives, driving operating model enhancements and organisational development across IT and various business domains. My responsibilities have encompassed strategic direction, Cyber Security, Service Operations, Programme Delivery, Digital Transformation, Data Management, Commercial Operations, Testing, Business Partnering, Architecture, and Integration.

Drawing from rich business experience, I’ve excelled in areas such as Customer Strategy & Service, Network Strategy, Control Centre Operations, and Relationship Management within Energy & Utilities, Highways, Engineering, Asset Management, Infrastructure, Telecoms, and Construction sectors.

With a positive outlook and a keen focus on fostering relationships and driving performance, I possess a strategic mindset that enables me to navigate complex landscapes effectively. My leadership style emphasises collaboration and innovation, empowering teams to identify opportunities, solve problems, and deliver tangible value.