Minna is a dedicated customer advocate and seasoned leader with over 12 years of experience in various companies. Her extensive international exposure, having worked as an expatriate in more than 65 countries, has enriched her global perspective.
She has excelled in leading transformation projects for multinational organisations in the Asia Pacific region and guiding initiatives resulting from global company mergers. In her previous role as Vice President of Customer Success, Minna devised and executed a successful customer success strategy, contributing to a company’s growth from a seed round to a profitable exit.
Currently, as the Head of Customer Success and Accounts at Thrive Partners, she plays a pivotal role in the organisation’s customer-centric transformation. Her expertise extends to the Learning and Hospitality Technology sectors, where she excels at addressing their distinct challenges and opportunities.
Beyond her professional endeavours, Minna mentors and coaches emerging customer success talent and is a sought-after speaker at industry events, sharing her valuable insights to inspire and educate others.