Kara Radcliffe

Director - Cloud Technologies


Home2023 SpeakersKara Radcliffe

Speaker Bio

Kara is a Director in PwC’s Cloud Centre of Excellence, with over 20 years of contact centre, engineering and delivery experience. She specialises in cloud services and evolving technologies and is an advocate for Women in Tech. At PwC, Kara supports contact centre engagements across all industries and sectors and is responsible for creating an award winning team in the Amazon Connect space.

Speaker Sessions


Is AI The End Of The Human Interaction Contact Centres?

30 mins
  • Track - Software
  • AI/ML
  • Product
  • Kara Radcliffe

    Director - Cloud Technologies


As AI continues to reshape the landscape of customer service, it brings both opportunities and challenges to the contact center industry. This session will provide a comprehensive look at the role of AI in service spaces and its potential impact on customer interactions.

We’ll explore the evolving landscape of AI technologies in contact centers and address the critical question: Will AI replace human interaction?

Session Key Takeaways:

  • An in-depth analysis of how AI is transforming the contact center and service sector
  • Understanding the balance between AI automation and the need for human empathy in customer service
  • Insights into the implications of AI integration and why AI is not a one-size-fits-all solution

This session is for…operations leaders, those involved in contact center management, and C-Suite executives exploring new technologies. Join us to navigate the complexities of integrating AI in customer service while maintaining the crucial human element.

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