Speaker Bio
With over 15 years’ experience leading change and transformation across consumer brands, Jess is passionate about omnichannel excellence, believing in creating seamless personalised experiences for customers across multiple touchpoints and championing customer-centricity in culture and technology solutions. She is currently Head of Digital at Vodafone UK, leading an award-winning team of over 250 professionals across Product, Ecommerce, UX/UI, Analytics, and more. Her leadership plays a pivotal role in shaping Vodafone’s digital and customer experience strategy. Prior to this, Jess held a number of Digital, International and Strategy Director roles in global omni-channel retailers. Her strategic insights and transformative initiatives resonate globally, reflecting her passion for international markets and the dynamic challenges they present.
