Crystal Downie

Executive Director - Markets Production Management

JP Morgan

Home2023 SpeakersCrystal Downie

Speaker Bio

Crystal Downie is an Executive Director at JP Morgan working within CIB Markets Technology overseeing and transforming the Production Management organisation. In addition to this role, she is part of the London Technology Leadership team overseeing Diversity, Equity and Inclusion. During her tenure, she has instigated various initiatives around sponsorship, reverse mentoring and improved partnership and exposure with external communities. She is also passionate about social mobility and is chair of the JPMorgan Aspiring Professionals Program that has helped hundreds of students from less affluent backgrounds gain an insight into the financial services industry. In her spare time she enjoys spending time with her family and two children.

Speaker Sessions


Riding The FinTech Rollercoaster: Modernising Whilst Delivering

30 mins
  • Track - Plan
  • Advanced Technology
  • Natasha Banse

    Managing Director - Markets Technology

    JP Morgan

  • Crystal Downie

    Executive Director - Markets Production Management

    JP Morgan

In today’s ever-evolving financial landscape, it is imperative to continuously modernise your technology stack. Join us for an insightful discussion as we delve into the complex challenges faced by our engineering teams in upgrading the bank’s technological foundations while continuing to run our operations and deliver for the business.

We will explore the delicate balance required to maintain business continuity while driving innovation in an industry where downtime is just not an option. In this session, you will gain insights into strategies for successful modernisation, such as phased approaches, cloud integrations and micro services architecture. You will understand the importance of parallel processing, redundancy, and failure testing to minimise disruptions. We will explore the options which empowered us to not only adapt to the digital world but doing so while keeping the wheels of finance turning.

Session Key Takeaways:

  • Technology complexity: how to manage transformation to modern architecture
  • Teamwork: Importance of close collaboration with all parties to manage inter dependencies crucial for successful delivery
  • Perseverance: How to keep pushing that boulder uphill as you encounter challenges
  • Balance: How to manage business demands and technology modernisation to keep moving forwards proactively rather than reactively

This session is for you if you are responsible for modernising complex technology stacks whilst continuously delivering for your business, similar to upgrading the rollercoaster whilst continuing to operate daily for customers.

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