Heidi is a Partner at Deloitte’s customer practice and has 20+ years of experience in helping large enterprise clients and C-level stakeholders deliver customer-centric, tech-enabled change. She has spent half of her career in consulting organisations such as Deloitte and Accenture and the other half in tech firms including Salesforce and HP. At Salesforce, Heidi spent 7+ years leading a Strategic Innovation team that worked with Salesforce’s top customers to solve some of their most strategic, digital transformation challenges powered by human-centred design and the Salesforce platform. Prior to this, Heidi worked at Market Gravity, an innovation consultancy where she led a number of new venture and service design engagements including a peer to peer energy platform and a world-first AI assistant for an electronics distributor. During her career, Heidi has worked across industries such as Energy, Utilities, Retail, Consumer Goods, Automotive and Healthcare. Heidi lives in the countryside near Cambridge with her husband, 6-year old son Luca, 17-year old step-daughter Millie and Portuguese Water Dog Herbie. She loves yoga, meditation and running as well as spending time in Tanzania where her family has a second home.